Never Split the Difference: Negotiating As If Your Life Depended On It
Good communication skills are essential. We negotiate daily, it’s not only about when something big is at stake. Excellent book with a lot of tips to digest. The author also has a video course which I plan to do in the near future. The New Rules Tactical empathy: Use empathy to influence the other person’s behavior. Empathy doesn’t mean agreeing with the other person, but rather understanding their perspective. ...